Contact Lipo Freeze
How to get in touch, what an initial conversation covers, and the areas served across England, Scotland and Wales.
Getting in Touch with Lipo Freeze
Deciding to ask a question about your own body is often harder than the treatment that follows. Most people who make contact have been turning a particular concern over for months, sometimes years, before they say anything aloud. There is no need to have decided anything in advance, and no need to arrive with the right vocabulary.
Lipo Freeze keeps contact deliberately straightforward. There is one telephone number and one Facebook page, and both reach the same team of consultants working across England, Scotland and Wales. Whichever route you take, the purpose is the same: to understand what is concerning you, to explain honestly what non-surgical treatment can and cannot do, and to leave you better informed than you were beforehand.
If you have not yet read through the treatment material, the overview on services.html sets out what is available, and index.html gives a broader picture of how non-surgical aesthetic care works. Neither is required reading. Many people prefer to describe a concern in their own words and let a consultant suggest which approaches are worth considering.
Speaking to the Team by Telephone
The number for enquiries is 03300 105 225.
That number covers every kind of enquiry — general questions about a treatment, questions about whether something is suitable for you, questions about how a home appointment works, or questions about something you have read elsewhere and would like explained plainly. There is no separate line for different treatments.
A telephone conversation suits this subject better than most written formats. Concerns about the body are difficult to compress into a few sentences, and a consultant will usually need to ask two or three follow-up questions before saying anything genuinely useful. Speaking directly allows that exchange to happen in a few minutes rather than over several days.
If the call reaches you at an awkward moment — on a train, or with a child in the room — it is entirely reasonable to say so and speak another time, when you can talk freely.
Following Lipo Freeze on Facebook
There is also a Lipo Freeze page on Facebook, which opens in a new tab.
The page is somewhere to see what the team is posting rather than a substitute for a conversation. If your question concerns your own circumstances, the telephone remains the better route, because a considered answer usually depends on details that are not suitable for a public page.
What Happens During an Initial Conversation
A first conversation is a discussion, not an assessment you can fail.
It usually opens with what prompted you to make contact. From there a consultant will ask about the area or concern you have in mind, how long it has been on your mind, and what you are hoping might change. They will also ask about your general health, any medication you take and any treatments you have had before, because all three affect whether a given approach is appropriate.
Expect the conversation to include what a treatment cannot do. Fat freezing is not a weight-loss treatment. Muscle stimulation will not remove loose skin. No non-surgical treatment carries a guaranteed outcome, and results vary considerably from one person to the next. A consultant who says so at the outset is doing the job properly.
Nothing is owed at the end of a first conversation and no arrangement has to follow it. Some people listen and decide the timing is wrong, which is a perfectly legitimate outcome. Others take the information away, read results.html to understand realistic timescales, and speak to the team again weeks or months later.
Information That Helps the Conversation
No preparation is required, but a few minutes of thought beforehand tends to make the call more useful.
The first thing is the area or concern itself. Being able to say “the lower abdomen” or “the jawline” rather than something more general lets a consultant narrow the options quickly. Where the concern is a pelvic health matter, it helps to know roughly when you first noticed it and in which circumstances it affects you.
The second is how long it has been a concern. Something that followed a specific event — a pregnancy, a period of weight loss, a change around the menopause — is often approached differently from something that has developed slowly over many years.
The third is relevant medical history. Pregnancy and breastfeeding, metal implants or an intrauterine device, cardiac conditions, epilepsy, bleeding disorders, diabetes, liver or kidney problems, circulatory conditions, anticoagulant medication, a hernia near the area, active skin conditions and any tendency towards keloid scarring are each relevant to at least one of the treatments offered, and some rule a treatment out altogether.
The fourth is any previous treatment, aesthetic or otherwise, in or near the same area, together with how your skin responded to it.
Questions Worth Asking
A consultation runs in both directions. These are the questions most worth putting to any provider of non-surgical treatment.
- Is this treatment appropriate for my particular concern, or is something else better suited?
- What does the published evidence actually show, and where is it weaker than the marketing suggests?
- How many sessions would be a realistic course for someone in my position?
- When would I expect to notice a change, and when would the result be at its fullest?
- How long do results usually last, and what happens if my weight changes afterwards?
- What are the common side effects, and what are the rare ones?
- Is there anything in my medical history that makes this treatment unsuitable?
- What does the treatment feel like while it is being carried out?
- What aftercare is involved, and how soon can I return to normal activity?
- What would you suggest if I decided against treatment altogether?
Areas Covered
Lipo Freeze works across England, Scotland and Wales, with consultants travelling to clients as well as seeing them at clinic locations.
England
- Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Cheshire
- Derbyshire, Dorset, Essex, Gloucestershire, Hampshire
- Herefordshire, Hertfordshire, Kent, Leicestershire, Lincolnshire
- Middlesex, Northamptonshire, Nottinghamshire, Oxfordshire, Shropshire
- Somerset, Staffordshire, Suffolk, Surrey, Sussex
- Warwickshire, West Midlands, Wiltshire, Yorkshire
Scotland
- Edinburgh, Falkirk, Glasgow, Greenock, Kilmarnock, Stirling
Wales
- Barry, Bridgend, Cardiff, Swansea, Wrexham
Those lists name the locations published for each nation. Coverage itself is described more broadly as England, Scotland and Wales, so if your own area is not named it is still worth raising on the telephone.
Home Visits and Clinic Appointments
One of the first practical questions a consultant will raise is where you would prefer to be treated.
Home visits are available at no additional cost. A consultant travels to you with professional equipment and carries out the session in your own home. For many people this is the deciding factor, since it removes the travel, the waiting and the small awkwardness of sitting in a reception area before a treatment that concerns a private part of the body.
The option matters most where a clinic visit is genuinely difficult — a busy parent, someone with limited mobility, someone caring for a child or another dependant with additional needs, or someone whose working pattern leaves little room for appointments. Clinic appointments remain available for anyone who prefers them, and neither choice alters the standard of care. The reasoning behind the home-visit model is set out at greater length on choose-us.html.
Enquiries About a Specific Treatment
Some callers already know which treatment they want to discuss. Where that is the case, a little background reading tends to make the conversation shorter and sharper.
For what each treatment does — fat freezing, body toning, the pelvic floor treatments, HIFU, advanced RF microneedling, the Signature Skin Lift, fat dissolving injections, CryoPen cryotherapy and vaginal tightening — services.html describes each in turn, including how it works and who it does not suit.
For what to expect afterwards, results.html covers realistic timescales: when changes typically begin to show, when they reach their fullest, how long they tend to hold and why individual outcomes differ so much.
For questions of cost, prices.html carries the published figures, including course options and arrangements for two people treated together. Those figures are indicative and are best confirmed on the telephone alongside a discussion of what your own treatment would actually involve.
A Note on Privacy and Discretion
A good proportion of enquiries concern subjects the caller has never discussed with anyone.
Incontinence, erectile dysfunction, faecal incontinence, changes following childbirth and discomfort during intercourse are all common, all addressable in some form, and all difficult to raise for the first time. Consultants are accustomed to these conversations, so there is no need to soften or code what you are describing. Vaginal tightening enquiries are handled by female-only consultants, and the consultation is confidential.
Information shared by telephone is handled in line with the site's privacy-policy.html, which explains what may be collected, how long it is kept and the rights you hold over it. Health information carries additional protection under UK data protection law, and the policy sets out what that means in practice.
In Your Own Time
There is no advantage in making contact before you feel ready.
These treatments are elective, the concerns behind them rarely grow more urgent, and a decision reached after a few weeks of thought usually sits more comfortably than one reached quickly. If you are still weighing things up, the material across this site is there to be read at whatever pace suits you, and the telephone number above will be the same whenever you come back to it.